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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Doug Brierley

May 1, 2024

5  out of  5 rating by Doug Brierley
"I transferred all of my insurance to Nancy Pippin Agency about 20 years ago. We've had nothing but great service from them the entire time. I met with the agency twice this year to review our policy's and to enquire about saving more money with our car insurance. The agency was very helpful. Good people that care."
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Connie Grant

April 26, 2024

5  out of  5 rating by Connie Grant
"I have been with State Farm for 40+ years and had just moved my policies to This office. Nancy and team are truly the most professional agents I have encountered. Nancy spent 2 hours with me, explaining a policy for my HOA I did not understand. (Not even a State Farm policy) We had her quote it and they cut the premium in half! So grateful to be able to entrust this office with all my insurance needs."
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Tom Greer

April 26, 2024

5  out of  5 rating by Tom Greer
"We transferred our multiple polices to Nancy Pipinich's office decades ago (more than 30 years). Thankfully we have not had to submit many claims. Today when I called the general number, Nancy picked up as she recognized my name. She provided detailed information to help me with my first auto accident claim in many, many years. She also noted that a recommended coverage for towing was not included on our policy. She has, for decades, helped us add needed coverage. Her staff members are consistently kind, responsive and well informed. As a recent reviewer noted, Nancy feels more like a friend than our insurance agent."
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Jason Best

April 17, 2024

5  out of  5 rating by Jason Best
"Nancy and her team have been wonderful for my family for over 22 years. Everyone in the office is incredibly helpful and informative."
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Wes D

April 13, 2024

5  out of  5 rating by Wes D
"Nancy Pipinich and her team of professionals have consistently been there when we need them. I have been a customer for many years - with a variety of policies. I appreciate how this state farm agency makes me feel more like a friend or family member, not just a client. I recognize the changes in the insurance industry over the past several years have been significant; however, their commitment to going above and beyond has remained a constant. Folks, oftentimes you get what you pay for. Insurance isn't cheap but the peace of mind that Nancy and her team with their "we got you" approach, continues to prove invaluable to me feeling protected and cared about."
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sonya grace

March 11, 2024

5  out of  5 rating by sonya grace
"We’ve been with Pipinich State Farm over 2 decades and always pleased with their service. Very friendly personable service from REAL PEOPLE (don’t get me going on some companies’ phone trees), knowledgeable, and answers our questions. Plus, it’s reassuring to have our insurance agents close by in Bothell where we can stop in if needed."
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Chris Jorgensen

February 24, 2024

5  out of  5 rating by Chris Jorgensen
"Natalie was very helpful, kind and very much the professional!"
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James Aspell

February 19, 2024

5  out of  5 rating by James Aspell
"I have been very fortunate to have had the opportunity to work with Nancy Pipinich and her team for the last 10 years. I wanted to take this opportunity before leaving the country to share my sincere appreciation for all the help and guidance Nancy and team have provide our family since we moved to WA. Nancy and team are always professional, engaging, and focused on resolving issues if and when they arise. Working with Nancy and the team made our lives so much easier and provided us the assurance that all our insurance needs were always addressed at a fair and reasonable price, with exceptional service. Thank you Nancy & team, we appreciate you!!!!! Sincerely James"
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Alicia Bowery

January 27, 2024

5  out of  5 rating by Alicia Bowery
"Natalie is AMAZING! She has been handling my account for years and honestly has gone above and beyond for me for anything I have needed! She has always been a phone call away and I couldn’t imagine myself working with any other agent! If you need an agent that is helpful and is knowledgeable Natalie is your gal!!"
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Carol Nerby

January 23, 2024

5  out of  5 rating by Carol Nerby
"Received excellent service and their staff is extremely friendly. I highly recommend this agency for anyone looking for a personal touch. Thank you!"
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Jeffrey Arwood

January 17, 2024

5  out of  5 rating by Jeffrey Arwood
"Working with Nancy regarding my insurance needs is like working with a friend who genuinely cares about my welfare. She listens actively to my concerns and addresses them thoroughly and offers great insight on what course to pursue when insuring my property and life. She will always have my business due to her professionalism and personal touch."
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James Sullivan

December 20, 2023

5  out of  5 rating by James Sullivan
"My initial reason for opening a policy here was because I live close to this Bothell office and wanted to establish a personal connection with my insurance agent. Prior to this, dealing with another company had been online, via email, and phone conversations with office personnel, not an agent. At the Pipinich State Farm agency I discovered Natalie Hamilton who, over the course of my term, has delivered quality service, solid advice and hours of face-to-face desk-time. I've never felt rushed. In each meeting she makes me feel I'm her most important policy holder. Natalie gives personalized service, exactly what I initially sought."
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James Johnson

December 13, 2023

5  out of  5 rating by James Johnson
"Great customer service and friendly staff!"
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Christina Lewis

December 8, 2023

1  out of  5 rating by Christina Lewis
"I cannot even BEGIN to describe how terrible this office is. We have been State Farm customers for over 12 years. We started with a different agent and State Farm itself is a great company. However, in the last five years, this office has become a complete mess. When my son had an accident with his first car (only three weeks after getting the car), we found out that this office did not add the coverage we requested for that car. We simply thought we just hadn't received the insurance card yet, but it turned out that they had not insured him at ALL. Recently, we received a notice that MY car would no longer be insured because of our son's accident. My son has NEVER driven my car. He shouldn't even BE an insured driver on that car. We did NOT ask for him to be a driver on that car. Finally, we have been requesting documents for WEEKS now so we can shop around for a new insurance company and have NOT received a SINGLE document. I cannot even express how TERRIBLE this office is. If I could give ZERO starts, I would. It baffles me that Nancy Pipinich can boast being a 5 Star Professional by Seattle Magazine on her website. This is the LEAST professional office I have EVER seen."
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November 15, 2023

5  out of  5 rating by Tim
"Nancy Pipinich has been my insurance agent for over 11 years. I am very happy with my choice. I've recommended Nancy to all my family that lives in this area. Nancy is awesome. If you choose Nancy Pipinich as your insurance agent, you can be confident that you've chosen the best."
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Tom Jones

November 9, 2023

1  out of  5 rating by Tom Jones
"THE worst possible State Farm location to work with ever. They are happy to sign you up and make money, but when you have a BASIC question, or need BASIC support, YOU ARE ON YOU OWN!!!!!! You get transfer from one person to the next, and wow, what a not great feeling that is. Save your sanity and pick a different State Farm Rep/Team to work with in the state. STAY AWAY FROM THIS THIS LOCATION AT ALL COST!!!!"
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6th Groove

September 5, 2023

5  out of  5 rating by 6th Groove
"Top rate professionals, always willing to help and answer questions."
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Rachel S. Imper

June 21, 2023

5  out of  5 rating by Rachel S. Imper
"You cannot go wrong with the Nancy Pipinich agency. Everyone in her office puts the customer first. They are responsive and always open to answer questions. We have been with her agency for years. When we were looking for auto insurance years ago, we asked our local body shop which company was easiest to deal with. They said "State Farm," and called out Nancy Pipinich specifically. We have bundled our home and auto insurance with them, and we have found that old recommendation has paid off for us again and again. Thank you to Nancy and all!"
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Brendan Blades

February 25, 2023

5  out of  5 rating by Brendan Blades
"They worked with me to ensure I got the best rate and someone responded to me every time I contacted them. I can't say the same for other State Farm agents, so save yourself the trouble and bring your business here."
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Elise Reich

November 14, 2022

5  out of  5 rating by Elise Reich
"I've been with Nancy for the last 14 years and could not have asked for a better agent. She helps explain my policies in a way I can understand and helps me select the most cost-effective policies without compromising my coverage. Nancy also met with my son when he received his driver's license and talked with him about the importance of being a responsible driver! This is just one example of how she cares and values me as her client. Her staff is excellent too - very competent and responsive."
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Navid H

October 14, 2022

5  out of  5 rating by Navid H
"Shreya is a lovely girl and knows how to help people. Will stay forever with this agency just for her"
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Robert Jones

September 22, 2022

5  out of  5 rating by Robert Jones
"I have been with this insurance for a few years and they always take good care of me and my vehicle. Great prices and great service!"
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Wise Locksmith

September 3, 2022

5  out of  5 rating by Wise Locksmith
"Great supermarket"
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Taylor Campbell

August 17, 2022

5  out of  5 rating by Taylor Campbell
"Loved working with shrima..great to work with.. thank you for having us"
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Chelsea Cameron

June 7, 2022

5  out of  5 rating by Chelsea Cameron
"Nancy has been our agent for 30+ years. I can't say enough how helpful she has ALWAYS been, and how well State Farm has treated us when we've had to file a claim. We greatly appreciate Nancy's dedication to making certain we have the correct coverage for the time of life we're in, and have never felt pressured to buy or make a fast decision. You can't go wrong if you choose to go with her!"